Frequently Asked Questions
Everything you need to know about your next tech upgrade.
What is the standard shipping time for custom PC builds?
Custom PC builds typically require 3-5 business days for assembly and rigorous stress testing, followed by 2-4 business days for transit depending on your location.
Do all components come with a warranty?
Yes, all individual components carry their full manufacturer's warranty. Additionally, PC Express provides a 1-year labor warranty on all pre-configured and custom systems.
What is your return policy for electronics?
We offer a 30-day return policy for unopened items. If a product is defective, it can be exchanged or returned for a full refund within 15 days of delivery.
Do you offer technical support for hardware installation?
Absolutely. Our expert technicians are available via live chat and email to guide you through component installation or troubleshooting from 9 AM to 6 PM EST.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and specialized financing options through Affirm for high-end builds.
How can I track my order?
Once your order ships, you will receive an automated email containing your tracking number and a link to the carrier's tracking portal.